Recent research undertaken by CORGI with consumers has demonstrated that they would be willing to pay nearly a fifth more for a tradesperson who can guarantee that they are reliable, fair, tidy and trustworthy.
A new Quality Charter - CORGI Customer First has been launched. Customer First is for Businesses that have no justified and outstanding complaints and that can provide assurances from their customers as to the quality of the service they provide.
For more information you can download the frequently asked questions about CORGI Customer First.
You can join CORGI Customer First today for only £49.99 (plus VAT) by agreeing to the following Quality Charter:
- Provide a friendly and trustworthy service.
- Turn up to a job on time, and if not possible, call the Customer to let them know when I will arrive.
- Provide a fair quote, in writing, and stick to it unless the job changes. Any changes will be agreed with and explained to the Customer.
- Leave the place where I have been working as I found it.
- Endeavour to resolve any problems with the work I have carried out and work with the Customer to sort out any issues.
CORGI Customer First membership includes the following benefits:
- Problem Resolution Service
- Polo Shirt with CORGI Customer First embroidery
- CORGI Customer First enamel badge
- Vehicle sticker
- CORGI Customer First ID card
- CORGI Customer First certificate
Apply online: Join CORGI Customer First today
Download: Information and Application Pack
Based upon the feedback from CORGI members and the general public, CORGI will review CORGI Customer First and with your help, evolve the offering to ensure it meets the needs of both CORGI members and their customers.
If you have any views on how CORGI can help you define your quality offering, let us know by sending us an email at customerfirst@trustcorgi.com.
CORGI Customer First is operated by CORGI Services Ltd.